1. Due to the hygienic nature of our products, we generally do not accept returns. However if you feel unhappy or unsatisfied with your order in any way, please contact us within 30 days and we will do our best to resolve any issues. We don’t refund used products.
2. We have ensured to correctly pack your order as it leaves our office,We ship via The Courier Guy PTY LTD, and we will not be held liable for loss, damages or delay in shipping. Please contact us if there are any issues and we will resolve them with the service provider.
3. All shipping quotes/ prices are provided by The Courier Guy PTY LTD, which currently only ships for us within South Africa. Distances from our head office in Johannesburg affects the shipping cost.
4. We ship with 7 days of purchase, any delays will be resolved with The Courier Guy PTY LTD. We do not ship on weekends or public holidays.
5. Any tracking of your order can be done on The Courier Guy PTY LTD website provided you have a tracking number from us, in case of any issues please contact us so we can assist you.
Be Uzuri & Co